One workflow from ready to delivered.
Optio covers each step a prescription takes after it leaves the pharmacy system, and keeps a complete record of every one.
Connect
Orders arrive from your pharmacy system when they are marked ready.
- Pharmacy system integrations
- Barcode and label workflows
- Delivery notes carried over
Schedule
Patients choose the delivery window, so the first attempt succeeds more often.
- Patient-controlled scheduling
- Same-day and next-day windows
- Reschedule by text
Route and dispatch
Stops are sequenced around patient windows and handed to drivers on their phones.
- Route optimization
- Dispatch and reassignment
- Mobile driver app
Engage
Patients know where their prescription is without calling the pharmacy.
- Automated text and email updates
- Real-time tracking and ETAs
- Branded tracking page
Prove
Each delivery closes with evidence you can hand to an auditor.
- Signature and photo proof
- Configurable recipient verification
- Chain of custody record
Resolve and report
Exceptions go to one queue and performance shows up in one place.
- Exception management
- On-time and first-attempt reporting
- Scheduled exports
A delivery record for every prescription.
When a patient calls or an auditor asks, your team opens one record and sees who handled the prescription, when it moved and who received it.
- Time-stamped events from ready to delivered
- Signature, photo and ID check stored together
- Access controls and audit history for your staff
See the full workflow with your own orders.
We will walk through a day of deliveries using your pharmacy system and service area.